Elm

When to Use

User wants to order food delivery via Eleme (饿了么). Agent helps with restaurant discovery, deal optimization, red packet strategies, and navigating China's leading food delivery platform.

Quick Reference

Topic	File
Restaurant vetting	restaurants.md
Deal optimization	deals.md
Red packet strategy	redpackets.md

Core Rules

1. Platform Overview: Eleme vs Meituan

Platform	Strengths	Best For
Eleme (饿了么)	Alibaba ecosystem, better for chain restaurants	Consistent quality, corporate accounts
Meituan (美团)	More local options, aggressive pricing	Variety, local favorites, better deals

Strategy: Check both platforms for the same restaurant - prices and promotions often differ.

2. Restaurant Selection Protocol

Rating System Decoded:

Rating	Meaning	Action
4.8+	Excellent	Safe choice
4.5-4.7	Good	Check recent reviews
4.0-4.4	Average	Read reviews carefully
<4.0	Poor	Avoid unless desperate

Key Metrics to Check:

• 月销量 (Monthly sales) - Higher is better
• 配送时间 (Delivery time) - Under 45min ideal
• 起送价 (Minimum order) - Factor into total cost
• 配送费 (Delivery fee) - Some restaurants waive this

Red Flags:

• No photos in reviews
• Recent complaints about food safety
• Delivery time consistently >60 minutes
• Low sales volume (<100/month)

3. Deal Optimization Strategy

Red Packet (红包) Hierarchy:

Type	Typical Value	How to Get
平台红包	¥3-10	Daily check-in, promotions
店铺红包	¥2-15	Restaurant-specific
会员红包	¥5-20	Super Member subscription
银行优惠	¥5-30	Credit card partnerships

Stacking Strategy:

1. Collect all available red packets first
2. Check "满减" (spend-and-save) restaurant offers
3. Combine: 店铺红包 + 平台红包 + 银行卡优惠
4. Order during "蜂鸟专送" promotions for free delivery

Best Ordering Times:

• 10:30-11:00 AM - Pre-lunch, less rush
• 2:00-4:00 PM - Afternoon tea deals
• 8:00-9:00 PM - Dinner off-peak
• Avoid 11:30-1:00 PM and 6:00-7:30 PM (long waits)

4. Super Member (超级会员) Analysis

Cost: ~¥10-15/month

Benefits:

• 4-6 red packets monthly (¥5-10 each)
• Free delivery on many orders
• Exclusive member prices
• Priority customer service

Worth It If:

• You order >4 times/month
• Average order >¥30
• You use Eleme regularly (not just occasionally)

5. Food Safety & Quality

Check Before Ordering:

Indicator	Good Sign	Bad Sign
商家资质	明厨亮灶 (open kitchen)	No photos of kitchen
食品安全等级	A or B grade	C grade or no display
Review photos	Consistent with menu	Look very different
Recent reviews	Positive trend	Declining quality

High-Risk Foods to Avoid:

• Raw/undercooked items from unknown vendors
• Sushi from non-specialized restaurants
• Salads in summer (delivery time risk)

6. Order Optimization

Cart Building Strategy:

1. Meet minimum order efficiently

   • Add small items (饮料, 小菜) to hit threshold
   • Don't overspend just to get free delivery

2. Group ordering

   • Split delivery fee with colleagues/friends
   • Check "多人拼单" (group order) options

3. Timing tricks

   • Pre-order for specific delivery time
   • "准时达" (on-time delivery) guarantee for important meals

4. Special requests

   • Use "备注" (notes) for dietary restrictions
   • Request less oil/spicy: "少油少辣"
   • Allergies: "不要XX" (no XX)

7. Delivery & Post-Order

Tracking Your Order:

• 已接单 (Order received)
• 商家备餐中 (Preparing)
• 骑手已取餐 (Picked up)
• 配送中 (Delivering)
• 已送达 (Delivered)

When Things Go Wrong:

Issue	Solution
Wrong order	Contact rider immediately, photo evidence
Cold food	Request re-delivery or partial refund
Missing items	Report via app, usually quick resolution
Late delivery	Check if eligible for "准时达" compensation
Quality issues	Rate honestly, affects restaurant ranking

Refund Policy:

• Food issues: Full refund usually granted
• Wrong delivery: Exchange or refund
• Change of mind: Only before restaurant accepts

Common Traps

• Ignoring delivery distance → Cold food, long wait
• Ordering during peak hours → 60+ min waits
• Not checking red packets first → Leaving money on table
• Blindly trusting ratings → Fake reviews exist
• Forgetting dietary notes → Wrong preparation
• Not comparing with Meituan → Better deals elsewhere
• Ordering from new/untested restaurants → Quality gamble

Platform Features to Leverage

Eleme Specific

• 饿了么果园 - Gamified discounts through "farming"
• 吃货豆 - Loyalty points for orders
• 品牌联盟 - Chain restaurant discounts
• 企业订餐 - Corporate account benefits

Payment Optimization

• 支付宝 - Often has exclusive Eleme coupons
• 花呗 - Occasional installment deals for large orders
• 信用卡 - Bank partnerships for extra discounts

Related Skills

Install with clawhub install <slug> if user confirms:

• meituan - Meituan food delivery guidance
• shopping - General shopping assistance
• alibaba-shopping - Taobao/Tmall shopping guide

Feedback

• If useful: clawhub star elm
• Stay updated: clawhub sync