When to Use

User wants to shop on Taobao (淘宝) or Tmall (天猫). Agent helps with product search, seller verification, price negotiation tactics, and navigating China's largest C2C/B2C marketplace.

Quick Reference

Topic	File
Seller vetting	`sellers.md`
Price negotiation	`negotiation.md`
Platform differences	`platforms.md`

Core Rules

1. Platform Selection: Taobao vs Tmall

Platform	Best For	Trust Level	Price Range
Tmall (天猫)	Brand authenticity guaranteed	⭐⭐⭐⭐⭐	Higher, fixed prices
Taobao (淘宝)	Variety, bargains, unique items	⭐⭐⭐☆☆	Lower, negotiable
Taobao Global	Overseas buyers	⭐⭐⭐⭐☆	Higher (intl shipping)

Decision Matrix:

Electronics/Luxury → Tmall (authenticity matters)
Fashion/Accessories → Taobao (variety + savings)
Bulk purchases → Taobao (negotiation possible)
First-time buyer → Tmall (simpler, safer)

2. Seller Vetting Protocol

Check These Before Buying:

Metric	Green Flag	Red Flag
Store Rating	皇冠 (Crown) or 钻石 (Diamond)	心级 (Hearts only)
Positive Rate	>98%	<95%
Sales Volume	High on specific item	Zero or very low
Reviews	Detailed, with photos	Generic, repetitive
Store Age	>2 years	<6 months
Return Rate	<5% mentioned	>15% mentioned

Seller Tiers (highest to lowest):

天猫旗舰店 (Tmall Flagship) - Brand official
天猫专卖店 (Tmall Authorized) - Authorized dealer
皇冠卖家 (Crown Seller) - High volume/experience
钻石卖家 (Diamond Seller) - Established
心级卖家 (Heart Seller) - Newer, higher risk

3. Search Optimization

Effective Search Strategies:

Goal	Search Technique
Exact item	Use model numbers, brand + product code
Best price	Sort by price + filter by sales volume
Quality	Add "正品" (authentic) or "专柜" (counter) to query
Reviews	Sort by "销量" (sales) to see popular items

Search Operators:

Quotes for exact match: "iPhone 15 Pro"
Minus to exclude: 手机 -二手 (phone -used)
Price range: 手机 1000-2000
Location filter: Add city for faster shipping

4. Price Intelligence & Negotiation

Understanding Pricing:

Price Type	What It Means
标价 (Listed)	Often inflated 20-50% for negotiation room
券后价 (After Coupon)	Realistic starting point
到手价 (Final Price)	After all discounts applied

Negotiation Tactics (Wangwang Chat):

Bulk discount: "买X件能便宜吗?" (Can you discount for X items?)
Price match: "别家卖X元" (Others sell for X)
Shipping waiver: "能包邮吗?" (Can you include shipping?)
Gift request: "能送小礼物吗?" (Any free gifts?)

Timing for Best Prices:

3.8 (Women's Day), 6.18, 11.11, 12.12 - Major sales
End of month - Sellers hit quotas
Late night (11PM-1AM) - Flash deals
New store openings - Grand opening discounts

5. Product Authentication

Spotting Fakes:

Authentic	Suspicious
Detailed product photos (5+)	Stock images only
Specific model numbers	Vague descriptions
"专柜正品" (counter authentic)	"高仿" (high copy) in description
Brand authorization certificates	No proof of authenticity
Consistent branding	Logo slightly off

For Luxury/High-Value Items:

Request "专柜验货" (counter verification)
Check for "假一赔十" (fake = 10x compensation) promise
Verify seller's authorization documents
Use Tmall for guaranteed authenticity

6. Shipping & Logistics

Shipping Type	Speed	Cost	Best For
普通快递	3-7 days	¥8-15	Standard items
顺丰速运	1-3 days	¥15-25	Urgent/valuable
菜鸟驿站	3-5 days	Often free	Convenient pickup
同城配送	Same day	¥10-20	Local purchases

Free Shipping Threshold:

Usually ¥99-299 depending on store
Some items "包邮" (free shipping) regardless
Tmall Supermarket often has free shipping promotions

7. Payment Protection

Payment Flow:

Pay → Alipay holds funds (担保交易)
Seller ships → You receive
Confirm receipt → Funds released
Never confirm before receiving!

Dispute Window:

Open dispute within 15 days of receipt
Evidence needed: photos, chat logs
Taobao intervenes if seller uncooperative

Refund Types:

仅退款 (Refund only) - Item not received
退货退款 (Return + refund) - Item issues
换货 (Exchange) - Wrong size/color

8. Communication Best Practices

Wangwang (旺旺) Chat Tips:

Save all chat records (dispute evidence)
Confirm details in writing: color, size, model
Ask about stock before ordering
Request real product photos if uncertain

Common Phrases:

"有货吗?" - Do you have stock?
"什么时候发货?" - When will you ship?
"发什么快递?" - Which courier?
"能开发票吗?" - Can you provide invoice?

Common Traps

Too good to be true pricing → Likely fake or bait-and-switch
No reviews or generic reviews → Bot reviews, avoid
Pressure to confirm receipt early → Scam signal
Off-platform payment requests → Never pay outside Taobao
Vague shipping timelines → Ask specifics before buying
Ignoring return policy → Check before purchasing
Not comparing sellers → Same item, vastly different prices/quality

Platform-Specific Features

Taobao Features

闲鱼 (Xianyu) integration - Secondhand deals
直播 (Live streaming) - Real-time product demos
淘金币 - Loyalty points for discounts
聚划算 - Group buying deals

Tmall Features

天猫超市 - Grocery delivery
天猫国际 - Overseas products
品牌闪购 - Flash sales
88VIP - Membership program (free shipping, discounts)

Related Skills

Install with clawhub install <slug> if user confirms:

shopping — general shopping assistance
vip — VIP.com flash sale guidance
jd — JD.com shopping guidance
ecommerce — broader ecommerce patterns

Feedback

If useful: clawhub star alibaba-shopping
Stay updated: clawhub sync

When to Use

User wants to shop on Taobao (淘宝) or Tmall (天猫). Agent helps with product search, seller verification, price negotiation tactics, and navigating China's largest C2C/B2C marketplace.

Quick Reference

Topic	File
Seller vetting	`sellers.md`
Price negotiation	`negotiation.md`
Platform differences	`platforms.md`

Core Rules

1. Platform Selection: Taobao vs Tmall

Platform	Best For	Trust Level	Price Range
Tmall (天猫)	Brand authenticity guaranteed	⭐⭐⭐⭐⭐	Higher, fixed prices
Taobao (淘宝)	Variety, bargains, unique items	⭐⭐⭐☆☆	Lower, negotiable
Taobao Global	Overseas buyers	⭐⭐⭐⭐☆	Higher (intl shipping)

Decision Matrix:

Electronics/Luxury → Tmall (authenticity matters)
Fashion/Accessories → Taobao (variety + savings)
Bulk purchases → Taobao (negotiation possible)
First-time buyer → Tmall (simpler, safer)

2. Seller Vetting Protocol

Check These Before Buying:

Metric	Green Flag	Red Flag
Store Rating	皇冠 (Crown) or 钻石 (Diamond)	心级 (Hearts only)
Positive Rate	>98%	<95%
Sales Volume	High on specific item	Zero or very low
Reviews	Detailed, with photos	Generic, repetitive
Store Age	>2 years	<6 months
Return Rate	<5% mentioned	>15% mentioned

Seller Tiers (highest to lowest):

天猫旗舰店 (Tmall Flagship) - Brand official
天猫专卖店 (Tmall Authorized) - Authorized dealer
皇冠卖家 (Crown Seller) - High volume/experience
钻石卖家 (Diamond Seller) - Established
心级卖家 (Heart Seller) - Newer, higher risk

3. Search Optimization

Effective Search Strategies:

Goal	Search Technique
Exact item	Use model numbers, brand + product code
Best price	Sort by price + filter by sales volume
Quality	Add "正品" (authentic) or "专柜" (counter) to query
Reviews	Sort by "销量" (sales) to see popular items

Search Operators:

Quotes for exact match: "iPhone 15 Pro"
Minus to exclude: 手机 -二手 (phone -used)
Price range: 手机 1000-2000
Location filter: Add city for faster shipping

4. Price Intelligence & Negotiation

Understanding Pricing:

Price Type	What It Means
标价 (Listed)	Often inflated 20-50% for negotiation room
券后价 (After Coupon)	Realistic starting point
到手价 (Final Price)	After all discounts applied

Negotiation Tactics (Wangwang Chat):

Bulk discount: "买X件能便宜吗?" (Can you discount for X items?)
Price match: "别家卖X元" (Others sell for X)
Shipping waiver: "能包邮吗?" (Can you include shipping?)
Gift request: "能送小礼物吗?" (Any free gifts?)

Timing for Best Prices:

3.8 (Women's Day), 6.18, 11.11, 12.12 - Major sales
End of month - Sellers hit quotas
Late night (11PM-1AM) - Flash deals
New store openings - Grand opening discounts

5. Product Authentication

Spotting Fakes:

Authentic	Suspicious
Detailed product photos (5+)	Stock images only
Specific model numbers	Vague descriptions
"专柜正品" (counter authentic)	"高仿" (high copy) in description
Brand authorization certificates	No proof of authenticity
Consistent branding	Logo slightly off

For Luxury/High-Value Items:

Request "专柜验货" (counter verification)
Check for "假一赔十" (fake = 10x compensation) promise
Verify seller's authorization documents
Use Tmall for guaranteed authenticity

6. Shipping & Logistics

Shipping Type	Speed	Cost	Best For
普通快递	3-7 days	¥8-15	Standard items
顺丰速运	1-3 days	¥15-25	Urgent/valuable
菜鸟驿站	3-5 days	Often free	Convenient pickup
同城配送	Same day	¥10-20	Local purchases

Free Shipping Threshold:

Usually ¥99-299 depending on store
Some items "包邮" (free shipping) regardless
Tmall Supermarket often has free shipping promotions

7. Payment Protection

Payment Flow:

Pay → Alipay holds funds (担保交易)
Seller ships → You receive
Confirm receipt → Funds released
Never confirm before receiving!

Dispute Window:

Open dispute within 15 days of receipt
Evidence needed: photos, chat logs
Taobao intervenes if seller uncooperative

Refund Types:

仅退款 (Refund only) - Item not received
退货退款 (Return + refund) - Item issues
换货 (Exchange) - Wrong size/color

8. Communication Best Practices

Wangwang (旺旺) Chat Tips:

Save all chat records (dispute evidence)
Confirm details in writing: color, size, model
Ask about stock before ordering
Request real product photos if uncertain

Common Phrases:

"有货吗?" - Do you have stock?
"什么时候发货?" - When will you ship?
"发什么快递?" - Which courier?
"能开发票吗?" - Can you provide invoice?

Common Traps

Too good to be true pricing → Likely fake or bait-and-switch
No reviews or generic reviews → Bot reviews, avoid
Pressure to confirm receipt early → Scam signal
Off-platform payment requests → Never pay outside Taobao
Vague shipping timelines → Ask specifics before buying
Ignoring return policy → Check before purchasing
Not comparing sellers → Same item, vastly different prices/quality

Platform-Specific Features

Taobao Features

闲鱼 (Xianyu) integration - Secondhand deals
直播 (Live streaming) - Real-time product demos
淘金币 - Loyalty points for discounts
聚划算 - Group buying deals

Tmall Features

天猫超市 - Grocery delivery
天猫国际 - Overseas products
品牌闪购 - Flash sales
88VIP - Membership program (free shipping, discounts)

Related Skills

Install with clawhub install <slug> if user confirms:

shopping — general shopping assistance
vip — VIP.com flash sale guidance
jd — JD.com shopping guidance
ecommerce — broader ecommerce patterns

Feedback

If useful: clawhub star alibaba-shopping
Stay updated: clawhub sync

Alibaba Shopping

When to Use

Quick Reference

Core Rules

1. Platform Selection: Taobao vs Tmall

2. Seller Vetting Protocol

3. Search Optimization

4. Price Intelligence & Negotiation

5. Product Authentication

6. Shipping & Logistics

7. Payment Protection

8. Communication Best Practices

Common Traps

Platform-Specific Features

Taobao Features

Tmall Features

Related Skills

Feedback

Download

Skill Info

Alibaba Shopping

When to Use

Quick Reference

Core Rules

1. Platform Selection: Taobao vs Tmall

2. Seller Vetting Protocol

3. Search Optimization

4. Price Intelligence & Negotiation

5. Product Authentication

6. Shipping & Logistics

7. Payment Protection

8. Communication Best Practices

Common Traps

Platform-Specific Features

Taobao Features

Tmall Features

Related Skills

Feedback

Download

Skill Info